We operate an ALS (Accelerated Learning System) to ensure that you receive maximum value for your money, you learn the driving syllabus in the most practical way and are ready for test in the shortest time possible.

Our Driving Instructors have been trained to a very strict criteria and should they fall short on any aspect of the criteria listed below, I will personally refund your lesson fee.

• If your instructor does not adopt a friendly approach – Your lesson fee refunded
• If you do not feel comfortable and at ease – Your lesson fee refunded
• If you don’t feel you received quality tuition – Your lesson fee refunded
• If you feel that your instructor did not show patience – Your lesson fee refunded
• If your instructor does not start the lesson with a recap of pervious learning – Your lesson fee refunded
• If your instructor does not discuss with you and agree a firm objective – Your lesson fee refunded
• If your instructor does not make it very clear how the risk will be shared – Your lesson fee refunded
• If your instructor does not discuss the lesson outcome and whether your objective has been met – Your lesson fee refunded
• If your instructor does not get you to sign the lesson sheet – Your lesson fee refunded

Refund Procedure:

• Call customer services within 24 hours of your lesson to explain your concerns over the service or the tuition that you received.
• Give the name of your driving instructor along with the lesson time and date.
• Explain the full details as to why you were not satisfied with either the service or the tuition you received.

I will sanction a full refund.

*Refunds do not apply to cancelled lessons or to lessons on test day.

Our entire business is built on reputation and happy customers and your feedback will be used to improve our service and tuition going forward.

Regards, Stuart Falconer.