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We operate an ALS (Accelerated Learning System) to ensure that you receive maximum value for your money, you learn the driving syllabus in the most practical way and are ready for test in the shortest time possible.

Our Driving Instructors have been trained to a very strict criteria and should they fall short on any aspect of the criteria listed below, I will personally refund your lesson fee.

 

  • If your instructor does not adopt a friendly approach – Your lesson fee refunded
  • If you do not feel comfortable and at ease – Your lesson fee refunded
  • If you don’t feel you received quality tuition – Your lesson fee refunded
  • If you feel that your instructor did not show patience – Your lesson fee refunded
  • If your instructor does not start the lesson with a recap of pervious learning – Your lesson fee refunded
  • If your instructor does not discuss with you and agree a firm objective – Your lesson fee refunded
  • If your instructor does not make it very clear how the risk will be shared – Your lesson fee refunded
  • If your instructor does not discuss the lesson outcome and whether your objective has been met – Your lesson fee refunded
  • If your instructor does not get you to sign the lesson sheet – Your lesson fee refunded

Refund Procedure:

  • Call customer services within 24 hours of your lesson to explain your concerns over the service or the tuition that you received.
  • Give the name of your driving instructor along with the lesson time and date.
  • Explain the full details as to why you were not satisfied with either the service or the tuition you received.

I will sanction a full refund.

*Refunds do not apply to cancelled lessons or to lessons on test day.

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Our entire business is built on reputation and happy customers and your feedback will be used to improve our service and tuition going forward.

Regards, Stuart Falconer.

 

Drive Smart Motoring
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Customer review Ellon – Geordie MacNab Kobiela

Customer review Ellon – Geordie MacNab Kobiela

by Stuart Falconer | Mar 5, 2019 | Customer Reviews, Customer Reviews Ellon | 0 comments

Customer review Ellon – Geordie MacNab Kobiela”Important factors when choosing a driving instructor were a local independant with a proven track record. If he can teach my brother Archie then no challenge is too great!I got the number from my brother. My...
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Auto Customer Reviews Amanda-Jane Macnab

by Kelvin White | Jan 22, 2018 | Customer Reviews, Customer Reviews Ellon, Driving Lessons Ellon, Local Auto Reviews | 0 comments

“The main reason for choosing Drive Smart Motoring was because there was flexibility in booking lessons which suited times for my son’s nursery. Auto lessons were also preferable along with an instructor I would feel comfortable with. Learning to drive...
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Auto Customer Reviews Ellon Hayden Cochrane

by Kelvin White | Dec 6, 2017 | Customer Reviews, Customer Reviews Ellon, Local Auto Reviews | 0 comments

Auto Customer Reviews Ellon Hayden Cochrane “The most important thing was to have a friendly driving instructor who made me feel at ease and Stuart provided this. I saw that Drive Smart Motoring had good reviews and a high pass rate. I also received...
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Customer reviews Ellon – Archie Macnab Kobiela

by Stuart Falconer | Mar 3, 2017 | Customer Reviews, Customer Reviews Ellon | 0 comments

Customer reviews Ellon – Archie Macnab Kobiela “Approachability – good connection between Instructor and pupil was the most important criterea for choosing my driving instructor. Other important factors were being local and independent, also cost per...
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Customer Reviews Ellon Caitlyn Sanders

by Kelvin White | Sep 22, 2016 | Customer Reviews, Customer Reviews Ellon, Driving Lessons Ellon | 0 comments

Customer Reviews Ellon Caitlyn Sanders “The most important criteria when choosing a driving instructor for Ellon driving lesson was the car I learned in. Another important factor was he could pick up in Ellon. My driving instructor was Stuart Falconer, I got his...
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Customer Reviews Ellon Matthew Duthie

by Kelvin White | Sep 22, 2016 | Customer Reviews, Customer Reviews Ellon | 0 comments

Customer Reviews Ellon Matthew Duthie “The most important criteria when choosing a driving instructor was a calm instructor who is not negative. Other factors were, he would come to me and had a car close in type to mine so that jumping from car to car was easy. My...
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